Shipping Info

How much will shipping cost?

All of our pre-made and subscription boxes are shipped to you free of charge.

Orders from our shop over $55 are shipped free also. Orders under $55 are charged a $9.99 flat rate for delivery.

 

All our orders are shipped from Melbourne and we use Australia Post to send our boxes. Standard shipping times are 2-6 business days, however delivery may take longer depending on delays. 

 

When will my pre-made or shop order be shipped?

We aim to ship all our orders our next business day. Please note that there may be some delays during busy/holiday periods. 

 

When will my subscription box be shipped?

If you've just purchased your first subscription box, we aim to ship your box to you the next business day. From then on, your subscription box will be sent at the end of each month. That means that your dog will have new goodies at the beginning of every month!

 

My order hasn't arrived?

All our boxes come with tracking information which you can use to check on the status of your box. During peak periods, it may take a little longer than usual for your box to arrive. If it looks like there's a problem with your delivery, please contact us so we can look into this for you. 

 

What if I need to return a box?

If you or your dog are unsatisfied with your box, we want to know. As long as the goodies in your box are unopened and unused, send it back our way and we will give you a full refund. If some of the items have already been used, a partial refund may be arranged. Please contact us more for more info.